Travers Smith case study
Provide training and support during the rollout of a new practice management system to over 500 users.
Case Details
Company: Travers Smith LLP is a corporate law firm headquartered in London, advising in the UK and internationally across the full range of corporate and commercial matters.
Product: Aderant Time and Expert Billing
Training service: Systems Change, Training as a Service
Format: Quick Reference Guides, eClips, eLearning, Floorwalking
Contact us
Call us directly or email us!
The Challenge
To provide training support for the rollout of the client’s new practice management system, Aderant Time and Expert Billing, to over 500 users across their London offices.
The Strategy
iTrain created several training materials, including quick reference guides, eClips and a full eLearning course, covering the project from start to finish.
Training in face to face classroom training sessions was conducted in impactful 45-minute sessions which everyone in the firm was encouraged to attend.
The project was rounded off by auditorium-based billing training, consisting of 40 users per session.
iTrain also delivered floorwalking support to ensure the new PMS had a low impact on the day to day running’s at Travers Smith.
The Results
Feedback from key stakeholders and staff across the firm was extremely positive.
The training had a very successful 91% attendance rate.
As proof of the floorwalker’s success, the IT Helpdesk received very few extra calls in addition to their normal day to day queries.
As proof of the floorwalker’s success, the IT Helpdesk received very few extra calls in addition to their normal day to day queries.
Mark Lake, the Finance Systems Manager said: ‘Proud to have worked with these people, sad to see them go’ He also commented that iTrain were ‘a critical part of getting Aderant live.’
Customer Reviews of the Case
“We were delighted to partner with ITrain and utilise their expertise to support the successful implementation of our new Practice Management System. “Right from the off the team at ITrain added value to our project, scoping and developing training materials and content, and working together with our internal team. This pragmatic, professional approach was a pleasure to work with and stood us in great stead for when we delivered classroom based training to over 400 users. “ITrain’s work on our project culminated with their go live floorwalking support, when we were joined by the wider team to offer hands on user assistance for the first two weeks of our launch. This had a hugely positive impact on the user adoption and reception to the product, with a consistently calm, helpful and friendly approach that helped get colleagues started and feel at ease. “We really couldn’t have asked for a better experience in working with ITrain and couldn’t have wished for a more pleasant, engaged and energetic team to work with. Thank you.”“We really couldn’t have asked for a better experience in working with ITrain and couldn’t have wished for a more pleasant, engaged and energetic team to work with. Thank you.”
Matt Chandler
Case studies
We work with professional services firms around the world to help their teams make better use of technology. Whether it’s supporting a major system upgrade or rolling out tailored Microsoft training, our focus is always the same: make it easy for people to do their jobs better. Here’s how that looks in practice.