Ongoing engagement packages
Unlock the full potential of your people and technology
Digital skills are vital today. Every organisation must ensure their people can use digital systems efficiently to prevent productivity loss, higher costs and an unhappy workforce.
iTrain offers an ongoing engagement package for digital skills, drawing on decades of experience to help clients get the most from their people and technology.
We support optimisation of software, leading to better proficiency, more satisfied teams, and improved efficiency.
Key benefits of ongoing engagement packages
How does it work?
Details about our ongoing engagement packages are as follows:
Explore our courses
Core courses
These courses are generic and suitable for both new starters and ongoing training for existing staff.
- Microsoft Word 365
- Microsoft Excel 365
- Microsoft PowerPoint 365
- Microsoft Teams 365
- iManage Work
- NetDocuments
- Microsoft Outlook 365
AI courses
These courses provide a comprehensive introduction to AI and Microsoft 365 Copilot, helping people understand core concepts and apply practical skills.
- Introduction to AI
- Prompt Engineering
- Considerations When Using AI
- Introduction to Microsoft 365 Copilot
- Working with Copilot in Microsoft Word
- Working with Copilot in Microsoft Excel
- Working with Copilot in Microsoft PowerPoint
- Working with Copilot in Microsoft Outlook
- Working with Copilot in Microsoft Teams
- Becoming Efficient with Microsoft 365 Copilot Chat
Bespoke courses/Inductions
These courses can be tailored for new starter inductions or ongoing digital skills development.
- Client Relationship Management
- Client and Matter Inception
- Time Recording
- Document Management
- Firm House Style and Templates
- Financial Reporting & Client / Matter Enquiries
- Bundling
- Case Management
- Client Portals
- Expenses
- Billing
- Other Finance processes
Managed training services : Which service is right for for you?
Who is this aimed at?
This level of support is designed for organisations that do not have an in-house IT Trainer but require their people to be proficient in the use of technology, systems, and internal processes. It is ideal for firms seeking a fully managed training solution, tailored to their evolving business needs.
What are the benefits?
- A comprehensive, outsourced training function without the need to recruit internally
- A strategic approach to technology learning and adoption across the organisation
- Ongoing support and delivery from expert trainers throughout the year
- Priority access to additional trainers for system changes and project support
- Alignment with LTC4 competencies, supporting legal-specific learning goals
What does it include?
- Subscription-based service with a one-year rolling contract
- Strategic training management aligned to business goals
- Customised training design and content creation
- Year-round training delivery for all systems
- LTC4-compatible programmes
- Priority access to additional trainers for system rollouts, upgrades, or process changes
Who is this aimed at?
This service is designed for organisations with an internal training team who wish to retain and develop that team while receiving external support in shaping and delivering a strategic training plan. It is ideal for firms looking to strengthen their internal capability while ensuring alignment with current and emerging technologies.
What are the benefits?
- A strategic partner to help develop and implement your training plan
- Upskilling for in-house trainers in both technology and training delivery
- Keeps your internal team current with new innovations and system updates
- Supports a “train the trainer” model – delivered by your people, for your people
- Access to legal sector-aligned training, including LTC4 compatibility
- Priority access to additional trainers during periods of system change
What does it include?
- Subscription-based service with a one-year rolling contract
- Strategic training management tailored to your organisation
- Bespoke training design to be delivered by your internal team
- Trainer development and upskilling across systems and platforms
- LTC4-compatible programme design
- Priority access to additional trainers for system rollouts or updates
Who is this aimed at?
This service is suitable for any organisation that delivers IT inductions to new starters, particularly where internal resources are limited or stretched. It provides a consistent and flexible solution to ensure all new joiners are properly equipped to use your systems from day one.
What are the benefits?
- Reliable delivery of IT inductions whenever and wherever needed
- Reduces the burden on internal training teams
- Frees up internal trainers to focus on broader learning initiatives
- Delivers a consistent onboarding experience for all new staff
- Available for full system suites or individual applications
- Supports LTC4-aligned learning and legal technology standards
- Priority access to additional trainers when required
What does it include?
- Subscription-based service with a one-year rolling contract
- Bespoke training design tailored to your systems and workflows
- Training delivery for new starters across all or selected systems
- LTC4-compatible induction programmes
- Priority access to additional trainers for periods of change or increased demand
Who is this aimed at?
This service is designed for organisations of any size that require ongoing training to ensure their people remain proficient in the use of existing systems and applications. Whether you need support for a single business application or your entire technology suite, this flexible service can be tailored to meet your requirements.
What are the benefits?
- Ensures continued confidence and competence in day-to-day technology use
- Flexible delivery across all systems or selected applications
- Tailored programmes designed specifically for your organisation
- Reduces internal training burden with expert-led delivery
- Supports long-term learning goals, including LTC4 frameworks
- Priority access to additional trainers for new system rollouts or updates
What does it include?
- Subscription-based service with a one-year rolling contract
- Bespoke training design aligned to your systems and business needs
- Ongoing training delivery across the organisation
- Available for all systems or individual applications
- LTC4-compatible training content
- Priority access to additional trainers for systems changes or project support
Our managed training services
Managed training
Learning management system
Learning content
Our expertise
What our clients say
“The flexible and tailored training model provided by iTrain has significantly enhanced the competence and efficiency for our new starters. This approach has allowed us to seamlessly integrate new employees into our operations, ensuring they are well-equipped with the necessary skills from day one.”