Eversheds Sutherland case study
Eversheds Sutherland is a global top 10 law practice. It provides legal advice and solutions to an international client base which includes some of the world’s largest multinationals. It provides the full range of legal services including corporate and M&A, dispute resolution and litigation, energy and infrastructure, human capital and labour law, insurance and financial services, intellectual property, real estate and construction, and tax.
Case Details
Company: Eversheds Sutherland is a global multinational law practice providing legal advice and innovation worldwide.
Product: iManage Work
Training service: Systems Change
Format: eLearning, End-User Training, Post Implementation Support, Quick Reference Guides, Train the Trainer, Videos
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The Challenge
When embarking on a firmwide project to roll out iManage Work 10, Eversheds Sutherland engaged iTrain Legal to plan, implement and support the rollout. The project was a complex one, spanning nine months and involving the training of over 4,000 people in four languages, across 31 offices and six time zones around the world.
The Strategy
Working closely with the firm’s iManage Programme team, the implementation project was broken down into four key phases:
Phase One – Pre-Implementation Services
In order to get a clear understanding of the extent of the project, iTrain met with the firm’s senior stakeholders; this consultancy period was key for the development of a detailed project map and communications plan. The rollout was planned in tiers, with local ‘change champions’ set to receive training prior to other colleagues.
iTrain Legal worked extremely closely with the internal Learning & Development team to schedule just under 2000 training events, delivered via the firm’s existing Learning Management System.
Phase Two – Resource Creation Services
The second phase of the project involved the creation of over 100 generic guides and videos, 30 customised guides and 10 customised videos. This was supported by an eLearning package, which iTrain Legal customised specifically to Eversheds Sutherland’s iManage configuration and business processes. They also implemented useiManage, a subscription training solution which included 15 generic courses and 15 certification exams. Due to the international nature of the firm, 10 of the core quick reference guides were supplied in French and German, as well as English.
Phase Three – Instructor-Led Training Services
A staggered rollout was planned, with different regions and countries set to receive training at different times in alignment with local platform implementation. In each instance, the following services were provided:
- Change Champion training
- Train-the-Trainer training
- User Acceptance Testing training
- End User training (in English, French and German)
Training sessions were translated into French, German and Arabic for colleagues across Europe, Asia and the Middle East, and recorded for future playback.
Phase Four – Post-Implementation Services
The firm’s people were supported at every stage of their migration to the new document management system, with online drop-in clinics, workshops and one-to-one sessions provided in local time zones. Mop-up sessions were also run, to assist people who had missed any of the previous training sessions. These were delivered remotely via Zoom with support available across all of the different time zones.
The Results
The project was delivered on time and on budget. Training was well attended – consistently seeing over 85% attendance across the different regions.
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