Chatbots are a computer program that is designed to simulate conversation with human users. They are used by businesses whether on their website or through Facebook Messenger and other applications to provide quick automated assistance to common questions, such as opening times or delivery options.
What you may not be aware of is that Chatbots can be used to boost and reinforce employee training. Chatbots can provide real-time training support when you and your team need it as well as proactively engaging with your team to reinforce learning or to communicate change.
Why use Chatbots for training?
Immediacy
Chatbots deliver immediacy, if an employee has a question a Chatbot can be used to provide the answer in real-time and avoids any delays in waiting to speak to a human. They can be fully customised to your specific environment and can deliver instant access to training materials.
Ease of use
Chatbots are simple to use, which makes them a good training tool to reinforce training materials that have been covered as well as provide answers to questions. This significantly reduces of external expertise resources and in-house support teams.
Scalability
Chatbots are available 24/7, 365 days a year. They are instantly ready to deal with queries, handle many conversations simultaneously and can be used to gather data which can be used to inform your future training approach.
Training reinforcement
In addition to providing instant support, Chatbots can be used to reinforce training from a recent course. They can be used to remind delegates of key topics that were covered and provide them with training materials to help refresh their knowledge.
About iTrain ALI
iTrain ALI is a next-generation AI Chatbot specifically designed by us to provide a real-time trainer to your staff whenever needed. ALI can assist your staff with all their “How do I?” questions and then direct them to the right answers and content based on the answers they provide.
Users at all skill levels benefit from using ALI as it is designed to ask the right questions to ensure the right level and amount of information are always provided. iTrain ALI provides the right training support when you need it
Key benefits of iTrain ALI
The key benefits of our training Chatbot, iTrain ALI include:
- Real-time responses to questions
- Simple to set up and use
- Covers the key questions and requirements of law firm end users
- Best of breed content from iTrain
- Regularly updated
- Fully customisable to your specific environment
If you would like to find out more about iTrain ALI and how it could help you boost and reinforce your training, watch our video at itrainlegal.co.uk/itrain-ali To discuss your requirement and discover how we can help get in touch with us.
