LALIVE Systems Change Case Study
In the ever-evolving landscape of legal technology, effective training is paramount for ensuring that legal professionals can leverage software to its fullest potential.
Case Details
Company: LALIVE is an international law firm with offices in Geneva, Zurich and London.
Product: PMS
Training service: Induction Training
Format: Bespoke role-based training
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Overview
This case study explores how iTrain, a leader in technology training, successfully delivered tailored induction training to LALIVE, a prominent law firm known for its excellence in international dispute resolution.
LALIVE is a distinguished law firm with a reputation for handling complex and high-profile cases. Over the last 50 years LALIVE has earned a reputation as one of the world’s top tier arbitration and litigation specialists.
To provide specialised training for new employees in using their complex practice management system, LALIVE partnered with iTrain.
The primary objectives of the training programme were:
- To provide role-specific training to maximise the relevance and applicability of the content.
- To cover essential topics such as time recording and inquiries.
- To offer a flexible training model that allows LALIVE to purchase a set number of days per year and utilise them as required.
The Solution
iTrain’s bespoke training approach was instrumental in meeting LALIVE’s diverse needs. The training was meticulously tailored by role, ensuring that each participant received instruction relevant to their specific responsibilities. This role-based training model included:
- Time Recording: Ensuring accurate and efficient recording of billable hours.
- Inquiries: Training on using the inquiry tools to access and analyse information, enhancing decision-making processes.
Flexible Training Model
Understanding the dynamic nature of law firms, iTrain implemented a flexible training model. LALIVE could purchase a certain number of training days annually and schedule sessions as needed. This model provided LALIVE with the flexibility to adapt the training schedule based on their operational demands and new starter availability.
The Strategy
The tailored training programme delivered by iTrain resulted in several positive outcomes for LALIVE:
- Enhanced Competence: Staff members across various roles gained the necessary skills to effectively utilise the PMS, leading to improved productivity and accuracy.
- Increased Efficiency: The role-specific training ensured that employees could perform their tasks more efficiently, reducing the time spent on administrative duties.
- Flexibility in Training: The ability to schedule training as required allowed LALIVE to optimise the learning process without disrupting their regular operations.
Customer Review
“The flexible and tailored training model provided by iTrain has significantly enhanced the competence and efficiency for our new starters. This approach has allowed us to seamlessly integrate new employees into our operations, ensuring they are well-equipped with the necessary skills from day one,”
Grégory Gaillard
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We work with professional services firms around the world to help their teams make better use of technology. Whether it’s supporting a major system upgrade or rolling out tailored Microsoft training, our focus is always the same: make it easy for people to do their jobs better. Here’s how that looks in practice.