Go-live support
Why go-live support matters
The first days and weeks after a new system goes live are critical to its successful adoption. Our go-live support service provides expert post-implementation assistance to ensure users can navigate the system confidently and apply their training effectively. By offering remote and on-site support, drop-in clinics, one-to-one sessions, and refresher workshops, we help organisations minimise disruption, reinforce learning, and address real-world challenges as they arise. With our proactive approach, we anticipate and resolve issues quickly, ensuring a seamless transition and maximum system utilisation.
Our system upgrades and transitions services
Minimise downtime, boost adoption, and ensure you maximise the value of your investment. Let’s get started!
Go-live Support
Onsite training support
Remote training support
Drop-in clinics
Mop-up sessions
One-to-ones
Workshops
Refresher training
Bespoke quick reference guides and videos
Key benefits
Without proper training, system changes can lead to confusion, decreased productivity, and frustration. Our services ensure that your firm not only survives the transition but thrives in the new environment. We help you turn potential obstacles into opportunities for growth and innovation.
Enhanced User Confidence
Trainers provide immediate support, reassuring people and reducing anxiety about the new system.
Role specific workshops
Helping people apply their training to daily tasks, covering scenarios not addressed in initial training.
Proactive support
We help identify and resolve training issues before they escalate, ensuring a seamless transition, optimal system utilisation and user adoption.
Continuous updates
We regularly review our training content ensuring it accurately reflects the latest updates.
Customised learning materials
Tailored resources, such as branded overview videos and step-by-step user guides, provide clear, relevant, and accessible support that aligns with your organisation’s specific processes. These materials enhance user engagement, reinforce learning, and serve as valuable ongoing references.
Why choose iTrain for go-live support
What our clients say
"It was an absolute pleasure to work with iTrain on this project. They added value and their expertise to the project, which in turn allowed us to deliver training at the highest standard to all our users. It was great to work alongside their very knowledgeable trainers during the rollout."
Farrer & Co
Our expertise
Our expertise
